How can we help you?

For the fastest response, give us a call! For other inquiries, shoot us an email.

  • Quick Order Support

    Need help placing or repeating an order? Our team is here to assist with product availability, order entry, and account setup.

  • Shipping & Delivery

    We ship across Canada with trusted carriers. Contact us for details on lead times, tracking, and delivery options.

  • Fast Response Time

    We aim to respond to all customer inquiries within 24 hours Mon-Sat. If you don't hear from us, follow up so we don't miss your request!

  • Billing & Payments

    Questions about invoices or payment methods? Our admin team is happy to help you keep things running smoothly.

Send us a message!

Contact form

FAQ's

I want XYZ, but I can't find it on your website or you're out of stock. Can I special order it?

Absolutely! If you can't find an item on our website or it's currently out of stock, we'd be happy to special order it for you at no extra charge. Simply let us know the brand, product, size, colour, or model you're looking for, and we'll confirm pricing and availability. Once approved, we'll add it to our next regular supplier order.

Where are you located and what are your hours?

Google will have the most up-to-date information on our day-to-day operations, including contact information, location, and hours of operation. Check them out here: Summit Pets Google Share

I'm shopping at another pet store or moving to the Saint John area. Can I transfer my Frequent Buyer progress to Summit Pets?

Switching to Summit Pets? We'd love to have you! Any active frequent buyer rewards you've earned elsewhere are yours to keep. Simply bring us a recent receipt, your paper frequent buyer card, or a screenshot of your current rewards, and we'll transfer your progress into our system so you can pick up right where you left off.

Do you carry Purina, Royal Canin, Hill's or other grocery brands at your store?

No. Prescription veterinary diets are only available through veterinary clinics, so we are unable to carry those products. However, we do carry and recommend SquarePet as an alternative to "prescription" diets, but with quality ingredients!

We also choose not to stock the regular retail formulas from Royal Canin, Purina, or Hill's because they do not align with our mission of offering premium nutrition and the high-quality pet foods we believe provide the best value for our customers and their pets.

How do I sign up for the Peak Points Rewards Program with 15% cash-back?

You're automatically signed up when you make an account with is in store or online! Your orders sync as well, so you earn no matter where you shop. By creating an account with Summit Pets, you can earn 15% or more in cash-back rewards between different programs we offer!

How do I sign up for the Astro Frequent Buyer Program and Astro Offers?

Astro Loyalty makes tracking your rewards easier than ever, and Summit Pets is proud to be the only fully integrated Astro retailer in the Saint John area!

With your free Astro account, you can:

  • Track your Frequent Buyer progress and see how close you are to earning your next free item.
  • Discover which brands and products are eligible for Frequent Buyer rewards.
  • Stay up to date on current manufacturer promotions and special offers available at Summit Pets.
  • Have every eligible in-store and online purchase automatically tracked, so you'll never miss out on rewards.

Already have Frequent Buyer progress at another pet store? No problem! Bring us a recent receipt, your paper Frequent Buyer card, or a screenshot of your current rewards, and we'll transfer your progress to Summit Pets so you can continue where you left off.

Getting started is easy. Simply create or sign in to your Astro account by clicking the Astro Account button on our website and use the same email address as your Summit Pets account. Once linked, your eligible purchases and rewards will be tracked automatically whenever you shop with us.

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