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Same-Day Local Delivery
Orders placed before 1 PM and eligible for same-day local delivery will be delivered by 9 PM that evening.
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Next-Day Local Delivery
Next-day delivery is available throughout Saint John, Grand Bay, Quispamsis, and Rothesay. Delivery is free on orders over $50, with a flat $10 delivery fee on orders under $50.
In-House Delivery
We handle our own local deliveries, so your pet’s needs stay in trusted hands from our store to your door. Whether it’s food and supplies for the pets already at home or bringing home a new pet, you can count on the Summit Pets team to get them there safely.
- Heavy & Oversized Items
- Live Fish, Reptiles, and Other Animals
- No-Knock Policy, For Peace of Mind
Same-Day Local Delivery
Need your pet supplies today? Summit Pets offers same-day delivery throughout our regular local delivery zone from Monday to Saturday.
Same-day delivery is available for a flat rate of $12 with a minimum order of $50. Orders must be placed before 1 PM to qualify and are typically delivered between 12 PM and 9 PM that day.
While we make every effort to complete same-day orders by 9 PM, unexpected delays can occasionally occur. If we are unable to deliver your order before 9 PM, your $12 delivery fee will be refunded and your order will be prioritized for delivery the following day.
No-Knock Delivery Policy
All Summit Pets local deliveries follow our no-knock policy. Our drivers will not knock or ring the doorbell when leaving your order. This helps avoid disrupting customers who work from home, waking children, or exciting pets that may become anxious or reactive when someone arrives at the door.
Please monitor your email for order and delivery notifications. We also recommend using a mobile phone number when creating your Summit Pets account so you can receive text updates. Landline numbers cannot receive delivery text messages.
If there are specific instructions for accessing your property or a preferred safe location for your order, please include them in the delivery notes at checkout. Customers are responsible for retrieving temperature-sensitive, frozen, or perishable products promptly after delivery.
Next-Day Local Delivery
Summit Pets offers convenient next-day delivery throughout our regular local delivery zone from Monday to Saturday.
Next-day delivery is FREE on orders over $50. Orders under $50 are subject to a flat $10 delivery fee. Orders placed outside our delivery schedule, including those placed on Saturday for next-day service, will be added to the next available delivery day.
No-Knock Delivery Policy
All Summit Pets local deliveries follow our no-knock policy. Our drivers will not knock or ring the doorbell when leaving your order. This helps avoid interrupting customers who work from home, waking children, or exciting pets that may become anxious or reactive when someone arrives at the door.
Please monitor your email for order and delivery notifications. We also recommend using a mobile phone number when setting up your Summit Pets account so you can receive text updates. Landline numbers cannot receive delivery text messages.
If there are specific instructions for accessing your property or a preferred safe location for your order, please include them in the delivery notes at checkout. Customers are responsible for retrieving temperature-sensitive, frozen, or perishable products promptly after delivery.
Can I make changes to my order?
Please contact us as early as possible if you need to make changes to your order. Changes can usually be accommodated as long as your order has not yet gone out for delivery. To get in touch, Contact Us Here.
Can I add on to an existing order?
Yes! If you’d like to add something to an existing delivery order, place the additional order before the cut-off time for your delivery day and select Pickup at checkout. In the order notes, let us know that you’d like it added to an existing delivery and include your original order number. We’ll combine the orders for you to be selivered together!
Who is responsible if my delivery gets stolen?
Once you receive confirmation that your order has been delivered to the correct address, it becomes your responsibility to bring it inside and store it safely. You do not need to be home for delivery, so if you’ll be away, we recommend arranging for a neighbour, friend, or family member to collect it for you. Please review our delivery and shipping policies before ordering, especially for temperature-sensitive items.
What if I miss my delivery?
If our driver is unable to access your home or apartment to safely leave your order, we’ll make every effort to contact you by phone or text. If we’re unable to reach you or receive delivery instructions, your order will be returned to Summit Pets and held for pickup at your convenience. After three unsuccessful delivery attempts, future orders may be limited to in-store pickup only.
How can I do exchanges and returns for online orders?
We’re happy to help with returns and exchanges. You can bring the item back to Summit Pets for a return or exchange, or contact us ahead of your next local delivery and we may be able to arrange an exchange at the door. If you’re outside our local area, please contact us before mailing anything back so we can provide return instructions.
Please review our Return Policy for full details, eligibility, and any applicable conditions.
Worried about products thawing/melting?
During warmer months, we use insulated bags and ice packs to help keep frozen and temperature-sensitive items cold during delivery. These materials stay with our driver and are removed once your order is delivered.
If you won’t be home, you’re welcome to leave a cooler, insulated bag, or other suitable container at your door. Our driver will place your frozen items inside to help keep them protected until you can bring them in.
Uh no, we screwed up...
If we made a mistake with your order, we’re very sorry. Please contact us as soon as possible and let us know what went wrong. Our team will work with you to correct the issue as quickly as we can!
Can you ship frozen items if I'm outside of the delivery zone?
Generally, no. Frozen products are not suitable for standard shipping unless you’re hoping for soup by the time they arrive.
Some exceptions may apply to frozen/thawed feeders and frozen fish food shipped within New Brunswick. Please review our Shipping Policy before ordering frozen products, as orders placed outside of eligible shipping areas may be subject to a restocking fee.
Any frozen products shipped through Canada Post are sent at the customer’s risk and are not guaranteed to arrive frozen.